PALLADIUM – TRUE WORTH, EXPERTLY CONNECTED

Website Terms & Conditions and Disclaimers

(Last updated: October 2025)

1. About Us

This website (“Palladium”, “Palladium Vaults”, “Palladiumvaults.com” “we”, “our”, “us”) is operated by The Shared Humanity Group Ltd, a UK-registered company specialising in the valuation, marketing, and sale of antiques, luxury goods, and design objects.
Registered Office: Yew Tree House, Lewes Road, Forest Row RH18 5AA
Company Number: 13971513
Email: alisonm@dmcpartnership.com

2. Acceptance of Terms

By accessing or using our website, submitting valuation requests, or engaging our services, you agree to these Terms & Conditions.
If you do not agree, please refrain from using our site or services.

3. Scope of Service

Palladium Vaults provides:
• Indicative valuations of antiques, jewellery, art, fashion, and luxury items.
• Advisory and brokerage services for connecting clients with reputable buyers, dealers, or auction houses.
• Marketing and presentation services, including photography, listing support, and promotional features.
All valuations are for guidance only and do not constitute a formal appraisal, financial guarantee, or insurance-grade valuation unless expressly stated in writing.

4. Use of Our Website

You may browse our website and submit valuation requests for personal, non-commercial purposes only. I wonder why ChatGPT says this…
You must not misuse the website by introducing viruses, spamming, or attempting unauthorised access.
We may suspend or terminate access without notice if misuse or unlawful activity is suspected.

5. Valuation Process and Limitations

Valuations are based on the information and images provided by you, market data, and Palladium Valult’s expertise.
Estimates are subjective opinions and may vary between experts or auction houses.
Values reflect the current open-market range at the time of assessment and may fluctuate due to changing market conditions.
No liability is accepted for differences between indicative estimates and realised sale prices.

6. No Financial or Investment Advice

Our opinions do not constitute investment advice, authentication, or a guarantee of future value.
Clients should obtain independent advice where required, particularly for inheritance tax, insurance, or financial planning purposes.

7. Sale and Brokerage Terms

Where Palladium Vaults introduces a buyer, auction house, or dealer:
• Any sale agreement will be directly between you and that third party.
• Palladium may receive a commission, referral fee, or marketing fee, which will be disclosed upon request.
• We are not responsible for payment, settlement, or performance by third parties.
• Once an item is consigned, it is subject to that third party’s own terms and conditions.

8. Intellectual Property

All content, trademarks, photographs, and materials on the Palladiumvaults website are owned by or licensed to The Shared Humanity Group Ltd.
You may not copy, reproduce, or use them without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law:
• We are not liable for any loss (financial or otherwise) arising from reliance on any valuation, content, or third-party action.
• Our total liability in connection with any service shall not exceed the total fee paid to us for that service.
• Nothing in these terms excludes or limits liability for death or personal injury caused by negligence or fraud. 

10. Data and Privacy

Your personal data will be handled in accordance with our Privacy Policy, compliant with the UK GDPR and Data Protection Act 2018.
Images submitted for valuation may be stored securely for audit, quality control, and research purposes.

11. Governing Law and Jurisdiction

These Terms & Conditions and all disputes arising in connection with them are governed by English law, and the courts of England and Wales shall have exclusive jurisdiction.

12. Disclaimers

Valuations are provided “as is” and without warranty as to completeness or accuracy.
Market conditions can change rapidly; Palladium Vaults does not guarantee that any item will sell at or near the estimated value.
References to “True Worth”, “Expertly Revealed”, and similar language are descriptive of our brand philosophy, not a promise of specific outcome.
We do not operate as regulated financial advisors, insurers, or auctioneers.

13. Contact

If you have any questions about these Terms or require a formal written valuation for legal or insurance purposes, please contact:
📧 valuations@palladiumvaults.com
📞 +44 (0)1959 561234

Palladium Vaults
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